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If you’re a customer who needs help with a Travel Sentry product, we recommend visiting our help page first.

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Customers

For general inquiries about Travel Sentry products

Have a question about a Travel Sentry® Approved product? Had a problem with one of your locks? Answers and solutions for these and other issues can be found in the FAQ.

On the TS LOCK page you can find the link to contact companies who can help you with questions specific to your product.

If you still have an unanswered question or need help, please let us know by completing the form below. We will do our best to provide an answer or a resource for a solution.

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    Retailers

    For retailers that distribute our products.

    A retailers dedicated website is available to access consumer friendly information, assets and materials such as generic lock setting instructions in print and video format. These are available in multiple languages. These materials can be used online, or in store. Please contact marketing@travelsentry.org for access.

    Industry Licensing

    For companies who want to work with Travel Sentry

    Travel Sentry welcomes manufacturers and distributors who are able to meet Travel Sentry®’s quality standards.

    There are three types of required Travel Sentry® licenses:

    Lock Manufacturers

    Travel Sentry sets standards for Travel Sentry® Approved Lock to ensure that:

    • Each lock design meets the operational needs of the TSA and other security agencies.
    • Each lock design meets minimum standards for security and quality including key cuts, cylinder design and more.

    Luggage Manufacturers

    Travel Sentry® also sets standards to ensure that:

    • Correct placement of the Travel Sentry® lock to meet operational needs of the TSA and other security agencies.
    • The Travel Sentry® Red Diamond and other trademarks are correctly presented.

    Distributors

    Travel Sentry® standards require that:

    • All references and descriptions of the Travel Sentry® system are consistent with our agreements with the TSA, other governments and security agencies.
    • The Travel Sentry® Red Diamond and other trademarks are correctly presented.

    Any company interested in manufacturing Travel Sentry® Approved locks or luggage or to distribute products with the Travel Sentry® trademark is required to get a license.

    For more specific information on the Travel Sentry® Licensing system, please contact Travel Sentry® at industry@travelsentry.org

    Security Agencies
    For organizations with specific security related queries
    Security agencies only may contact Travel Sentry® at security@travelsentry.org