Who Is Travel Sentry? The Story Behind TSA Locks

Every day, travelers write to us with questions about products they have purchased that have our TSA locks. Our red diamond logo appears on millions of luggage locks worldwide, but here’s the truth: Travel Sentry does not manufacture locks or luggage.

Instead, we are the company that works with the Transportation Security Administration (TSA) and other global security agencies to make travel safer and smoother.

What Travel Sentry Actually Does

Travel Sentry creates and manages the standards behind the locks you see on many suitcases. These are often referred to as TSA locks because they are accepted by the Transportation Security Administration (TSA) in the United States, as well as security agencies in dozens of other countries.

Here’s our role in the travel system:

• We design and manage standards for locks that can be opened and re-locked by airport security.
• We license these standards to luggage brands and lock manufacturers.
• We support airlines, airports and government agencies in improving travel security.

The physical Travel Sentry locks you use on your bag are made by our licensed partners, not by Travel Sentry itself.

Why TSA Locks Matter for Travelers

If you’ve ever checked a bag on an international flight, you know how important a secure but accessible lock can be. Here’s why TSA-accepted locks are essential:

• Avoid damage: Security officers can unlock and relock your bag without cutting the lock.
• Faster screenings: Airport checks are more efficient when locks follow a common standard.
• Global trust: The red diamond symbol shows your lock is approved for use in hundreds of airports worldwide.

This system benefits both travelers and airlines and it’s all made possible through Travel Sentry locks and licensing.

What to Do If You Need Help With Your Lock

Since Travel Sentry does not manufacture locks or luggage, we can’t provide product-specific instructions. But here’s how you can get the help you need:

1. Check your luggage brand’s website – Most brands post detailed lock instructions.
2. Contact the place of purchase – Retailers or online stores can direct you to support.
3. Reach the brand distributor – They know their products best.
4. Contact Travel Sentry – If you’re unsure, you can always reach our team here, and we’ll help point you in the right direction.

We have some handy articles that you can always use for standard queries, but for anything more specific, please get in touch with the place of purchase:

How to Set Your Combination TSA-accepted Lock

Forgot Your Combination on Your TSA Lock?

Should You Receive a Key with a TSA Lock?

Think of Travel Sentry as the bridge between travelers, luggage brands and airport security. We don’t make the locks, but by creating and maintaining the standards behind them, we make sure your trip is smoother and less stressful.

So the next time you secure your bag with a TSA lock, remember: it’s part of a global system designed by Travel Sentry to protect both your belongings and your journeys a safe and smooth journey. Stay updated on any regulatory changes before your flight.