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What To Do If Your Luggage Is Damaged?

Travelling can be an exciting and rewarding experience, but it can also come with its fair share of challenges. One of the most frustrating things that can happen while travelling is having your luggage damaged. Whether it’s a broken zipper, a missing wheel, or a cracked handle, damaged luggage can put a damper on your trip.

In this article, we’ll discuss what to do if your luggage is damaged and how to handle the situation.

Why Is It Important to Address Damaged Luggage?

Protect Your Belongings

The most obvious reason to address damaged luggage is to protect your belongings. When your luggage is damaged, it leaves your items vulnerable to theft, loss, or further damage. By addressing the issue promptly, you can ensure that your belongings are safe and secure.

Avoid Further Damage

If your luggage is already damaged, it’s important to address it as soon as possible to avoid further damage. A small tear or crack can quickly turn into a larger problem if left unattended. By taking action right away, you can prevent the damage from getting worse and potentially ruining your luggage.

Save Money

Damaged luggage can also end up costing you money. If your luggage is damaged beyond repair, you may need to purchase a new one, which can be expensive. By addressing the issue promptly, you may be able to save your luggage and avoid having to buy a new one.

What to Do If Your Luggage Is Damaged

If you discover that your luggage is damaged, here are the steps you should take:

1. Document the Damage

The first thing you should do is document the damage. Take photos of the damage from multiple angles, making sure to capture any details that may be important. This documentation will be useful when filing a claim with the airline or luggage manufacturer.

2. Report the Damage to the Airline

If your luggage was damaged during a flight, you should report the damage to the airline as soon as possible. Most airlines have a specific process for reporting damaged luggage, so be sure to follow their instructions. You may need to fill out a form or provide documentation of the damage.

3. File a Claim

If your luggage was damaged during a flight, you may be entitled to compensation from the airline. You will need to file a claim with the airline and provide documentation. Documenting the damage and any other required information. 

Keep in mind that airlines have different policies and procedures for handling damaged luggage claims. Be sure to check with your specific airline for their process.

Here is a breakdown from The US Department of Transportation of what the airlines responsibilities are.

4. Contact the Luggage Manufacturer

If your luggage was damaged due to a manufacturing defect, you should contact the manufacturer directly. Most luggage manufacturers have a warranty or guarantee that covers damage caused by defects. You may need to provide proof of purchase and documentation of the damage to file a claim.

5. Repair or Replace Your Luggage

Depending on the extent of the damage, you may be able to repair your luggage or you may need to replace it. If the damage is minor, you may be able to fix it yourself or take it to a luggage repair shop. If the damage is more severe, you may need to purchase a new piece of luggage.

Tips for Preventing Luggage Damage

While it’s impossible to completely prevent luggage damage, there are some steps you can take to minimise the risk:

Choose Durable Luggage

When purchasing luggage, research materials and how the luggage is tested to determine durability and quality.

View brands with a reputation for their luggage and lock security on our TSA Lock page.

Use Luggage Protection

To protect your luggage from scratches, scuffs, and other damage, consider using luggage protection. This can come in the form of a luggage cover or a protective film that you can apply to your luggage. These options can help keep your luggage looking like new.

Pack Carefully

When packing your luggage, be mindful of how you arrange your items. Avoid packing heavy or sharp objects near the edges or corners of your luggage, as this can cause damage. Use packing cubes or other organisers to keep your items secure and prevent them from shifting during travel.

Invest in Luggage with a Warranty

Some luggage brands offer warranties or guarantees that cover damage caused by manufacturing defects. Investing in luggage with a warranty can give you peace of mind and save you money in the long run.


Having your luggage damaged can be a frustrating and stressful experience, but it’s important to address the issue promptly. Ensure you document the damage, report it to the airline, and file a claim. This way you can protect your belongings and potentially receive compensation.

By following the tips outlined in this article, you can also minimise the risk of luggage damage. Ensuring your luggage stays in good condition for future trips. Remember, investing in high-quality luggage and taking precautions can save you time, money, and stress in the long run.

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